Frequently Asked Questions
Find answers to common questions about our products and services
What materials are SAMO ONDOH bags made from?
We prioritize high-quality vegan leather and premium hardware to ensure durability and a sophisticated aesthetic without the use of animal products.
How do I care for my SAMO ONDOH accessories?
Wipe with a soft, damp cloth and avoid exposure to direct sunlight or moisture for extended periods to maintain the texture and color.
Can I change or cancel my order after it has been placed?
Orders are processed quickly. Please contact our support team within 1 hour of placement to request any modifications.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on the destination country.
Are the colors on the website accurate?
We strive for complete accuracy, though colors may vary slightly depending on your monitor settings and studio lighting.
Do you offer a warranty on your products?
We provide a 6-month limited warranty against manufacturing defects from the date of purchase.